Overview
We want to ensure that you have a satisfying shopping experience with us. Please read this Refund Policy carefully to understand your rights and responsibilities when it comes to refunds. If you have any questions or concerns, feel free to contact our customer support team.
1. Eligibility for Refunds
We offer refunds for products or services purchased directly from The Green Ark in accordance with the terms and conditions outlined in this policy. Refunds are subject to the following conditions:
2. Refund Period
You are eligible for a refund within 10 days from the date of purchase.
3. Valid Reasons for Refunds
You may request a refund under the following circumstances
- Product Defect: If the product you received is damaged or defective upon arrival, we will issue a full refund, including shipping costs, or offer a replacement product, as per your preference
- Cancellation: If you cancel your order or service within the specified cancellation period, as outlined in our Cancellation Policy, you may be eligible for a refund. Please refer to our Cancellation Policy for more details.
4. Non-Refundable Items and Services
The following items and services are non-refundable:
- Hexa Pods with plants
5. How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team and provide your order number and a detailed explanation of the issue.
Our support team will review your request and may request additional information or documentation to process your refund.
Once your request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
6. Refund Processing Time
Refunds will be processed within 15 days days after the approval of your refund request. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institutio.
