At TGA Lifestyle, we strive to ensure that your orders are delivered promptly and securely. Please review our shipping policy below for details on our shipping options, rates, and delivery timelines.
1. Order Processing Time
- Processing Time: Orders are typically processed within 2-5 business days after your purchase has been confirmed. This excludes weekends and holidays.
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Once your order has been processed and shipped, you will receive a shipment confirmation email with a tracking number.
2. Shipping Rates and Methods
We offer the following shipping options:
- Standard Shipping: [5-7 business days]
- Expedited Shipping: [2-3 business days]
Shipping rates are calculated at checkout based on the shipping method and delivery location. Occasionally, we may offer free shipping promotions, which will be clearly communicated on the website.
3. Shipping Destinations
We currently ship to the following regions:
- Domestic
Please note that some remote areas may experience longer delivery times.
4. Shipping Carriers
We use trusted carriers for both domestic and international shipping. Once your order has been shipped, you will be able to track your package through the carrier’s tracking system.
5. International Shipping and Customs
For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. These fees are not included in the total price at checkout and must be paid by the recipient upon delivery.
Please check with your local customs office for more information on potential charges.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Orders cannot be shipped to multiple addresses. If you need items shipped to different locations, please place separate orders for each address.
7. Lost, Damaged, or Delayed Shipments
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If your order is lost or delayed, please contact our customer service team at info@thegreenark.org for assistance.
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If your package arrives damaged, please email us with photos of the damage within 48 hours of receiving the package, and we will assist with a replacement or refund, as appropriate.
8. Tracking Your Order
Once your order has shipped, you will receive an email with tracking details. You can monitor the status of your shipment by clicking on the tracking number in the email or entering it directly on the carrier’s website.
9. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing the order. Once an order has been shipped, changes or cancellations cannot be made.
10. Contact Us
For any questions or concerns regarding shipping, please contact us at:
Email: info@thegreenarl.org
Phone: +923018219554
Address: 44C, Block 6, P.E.C.H.S, Main Razi Road, Shahrah e Faisal, Karachi, Pakistan.